MANAGED SERVICES & OPERATIONAL DELIVERY
Why Healthcare Organizations Choose Our Managed Services
Platform-Aware Operational Support
We support and optimize the platforms healthcare organizations rely on most, including Jiva, TruCare, Essette, QNXT, Facets, HealthEdge, and related operational systems.
Our teams understand how configuration, workflows, and operational processes interact — helping reduce implementation risk, stabilize operations, and improve platform performance.
Operational Continuity with Embedded Teams
Our managed teams integrate directly into operational workflows, systems, and governance structures — providing scalable support models aligned with organizational priorities and delivery expectations.
Scalable Delivery Without Operational Disruption
We help healthcare organizations rapidly expand operational capacity during periods of growth, implementation activity, compliance pressure, staffing instability, and operational transformation.
Our managed delivery models improve continuity, reduce internal lift, and support operational performance without adding unnecessary complexity.
Managed Services & Operational Delivery
Clinical Operations Managed Services
Extend clinical and operational capacity with scalable support models designed for healthcare delivery environments.
- Utilization management and authorization support
- Care coordination and transitions of care
- Appeals and grievances operations
- NCQA, CMS, and Medicaid compliance support
Configuration Managed Services
Improve operational continuity through scalable configuration, release, and platform support services.
- Configuration administration and release support
- Workflow and rules management
- Production support and issue resolution
- Platform stabilization and optimization
Workflow Automation & Operational Support
Improve operational throughput by reducing manual workflows and aligning automation initiatives with healthcare operational processes.
- Intake workflow optimization
- Routing and queue management
- RPA enablement support
- Workflow orchestration and automation governance
Platform Support & Application Management
Keep mission-critical healthcare platforms stable, optimized, and operationally aligned.
- Claims and core administration platform support
- Care management platform administration
- Configuration optimization and production support
- Workflow stabilization and operational support
Legacy System Decommissioning & Archival
Retire legacy healthcare platforms while preserving operational continuity and regulatory access to historical data.
- Structured decommission planning
- Data extraction & validation
- Audit-ready archival solutions
- Legacy care management and claims platform retirement
Operational Delivery & PMO Support
Support operational execution through structured coordination, governance, and delivery oversight.
- PMO and implementation support
- Vendor coordination and release planning
- Operational readiness support
- Cross-functional delivery governance
Let’s identify where managed operational support could improve performance.
Most healthcare organizations engage us when operational pressure, staffing instability, workflow complexity, or platform limitations begin slowing performance.
A short conversation can help identify opportunities to improve operational continuity, workflow efficiency, and delivery capacity.
Prefer to connect directly? 1.888.208.6753