Why Most 2025 Platform Optimizations Failed to Deliver ROI and What Plans Are Doing Differently in 2026
In 2025, “doing more with less” became a mandate. Health plans invested heavily in platform optimization—care management systems, analytics, interoperability, and workflow automation—expecting efficiency gains and cost relief. As teams look toward 2026, a quieter question is emerging: Why didn’t these efforts deliver the outcomes we expected? The issue wasn’t technology. In most cases, platforms […]
